This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Monroe County, Tennessee. The County’s Personnel Policy governs employment-related complaints of disability discrimination.
The complaint should be in writing or via online forum, and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem should be included. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation, online below or in writing to:
105 College St. South, Suite 1.
Madisonville, TN 37354
Phone: (423) 572-2582
Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his/her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 days of the meeting, the ADA Coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of Monroe County and offer options for substantive resolution of the complaint.
If the response by the ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the County Mayor or his/her designee.
Within 15 calendar days after receipt of the appeal, the Mayor or his/her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Mayor or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written or online complaints received by the ADA Coordinator or his/her designee, appeals to the Mayor or his/her designee, and responses from the two offices will be retained by Monroe County for no less than three years.
To submit a Complaint concerning programs, services, or activities, please refer to the “Monroe County Grievance Procedures” form below: